We are here to help
Something broken, something confusing, or something you wish existed — all three are worth telling us about.
How to reach us
xode.enterprises@gmail.com — the fastest route for anything account-related. Include your sign-in email so we can find you.
Report a bug
Tell us what you did, what happened, and what you expected. A screenshot helps more than anything else.
Request a feature
A good half of what is in XODE now started as somebody writing in to ask for it. Tell us what is missing.
Response times
Free accounts: within two working days. Pro: within 24 hours. Studio: a named contact who knows your setup.
Before you write in
Two things solve most problems on their own:
- Reload the page properly. Hold Shift and click reload. Browsers cache our files for a week, so an old copy can make a fixed bug look like it is still there.
- Check you are signed in. Downloading, publishing and reviewing all need an account. If a button does nothing, this is usually why.
If neither helps, the FAQ covers the next most common things.
What to include
The more of this you can give us, the faster it gets fixed:
- The email address you sign in with
- Which page or feature it happened on
- What you expected, and what happened instead
- Your browser and device — "Chrome on Windows", "Safari on iPhone"
- A screenshot if there is anything to see
Something urgent?
If your published site is down or showing the wrong thing, mark the subject line URGENT and we will look at it the same day regardless of plan. A live portfolio someone has put on a job application is not something we let sit in a queue.
Send us a message
The contact form goes straight to the team. No ticket numbers, no bots.